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服务质量 Quality

We fully comply with ISO9001 international quality standard in terms of final proofreading and delivery times.

Every translation is ensured to be independently proofread and DTP checked.

A client review is our standard procedure before the handover (should the client requires to do so).24-hour email and online query response.

Vendor evaluation is conducted on a regular basis to ensure all vendor status are up to a notch and all quality information are stored on our central database to track any histories we had with a particular vendor.

We ensure a quick response mechanism to any quality related issues. We understand the priority is first to get the problem solved then investigate the causes. We aim to get any issues fixed first before asking any questions to meet your tight deadlines and emergent requests

Technical expertise:

We are capable of dealing with all industrial standardized file formats, ranging from Indesign, Framemaker, to Quark and Autocad.

We have full access to industrial standard tools such as SDL Trados, Catalyst, Passolo and various testing environments.

Professional DTPers and Engineers are fully qualified and up to the current industrial requirements.

Testers for software and websites have had experience conducting product testing and on screen testing for major blue chip companies and we compile succinct yet effective reports.

我们秉承质量第一的理念,应用先进的管理手段和技术手段确保我们为客户提供的每一次服务都达到或超过ISO9001规定之标准。对于客户的疑问以及发现的任何问题我们都会在第一时间进行处理并免费为客户进行修改和重新提交。

我们强大的技术力量让我们能够对许多问题进行自动检测并在提交客户之前就做好质量把关的工作。同时我公司所使用的都是长期的合作伙伴,长期的合作让我们的员工体验到我们公司业界优秀的信誉,与之相对应地,我们也获得我们合作伙伴高质量的服务,从而形成良性互动,最终让客户享受到卓越品质的服务。

我们是一家以技术见长的公司,我们公司对于业界一般标准,例如SDL系统和世界通行的DTP系统与管理流程十分熟悉。这些技术上的优势让我们能够尽量减少人为错误并能够及时发现问题并解决问题。同时,我们具有创造性的团队,时刻根据客户的要求对重点和难点问题进行把关,确保提供的服务能够达到并超过客户的期望。

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